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25+ yr old SDB Handle Breaks

My old SDB finally gave out.  The handle on it broke at the base, near the machine.  I've sent in an email and have sat on hold for over 4 days.  While typing this, my 5th attempt, I've been on hold for 23 mins for Technical Support.

How do I go about getting it repaired?  Do I just mail it back?  I wanted to talk with someone before hand, just to confirm.

Sincerely.

Leonard

email us that the handle is broken, and include your address. We will mail a replacement handle to you.

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