A New And Extremely Grateful Dillon Customer. THANKS DILLON!
Quote from Reloader on January 31, 2009, 8:08 pmThis being my first post here, I would like to say "howdy" to everyone. The primary reason for this post is to extend a HUGE THANK YOU to Dillon for making my bad situation become one I am still having a hard time fathoming.
To make a long story short; I bought a 650 on fleabay shortly before Christmas. Not much of a description, no pictures (which should have been my first clue) and the guy seemed like a nice enough chap. I won't say how much I got hosed but I will admit that I over paid for the machine by several hundred dollars considering what I actually received. Once I opened the press, I realized just how badly I was hosed. The press was stripped down bare-bones missing virtually every part you could scavenge and still call it a press! After sending several email to the seller (all ignored) and contacting fleabay, I realized it was going nowhere. I called Dillon and figured I would send the press in and have them work their magic; I would have to live with the bill and my stupid decision to bid and win the thing.
I got the RA (thanks Gary) and sent it back to Dillon three weeks ago to the date (yesterday) and was truly amazed at what they did. The press came back virtually new with every part replaced to include a conversion kit for .40/10mm even including a primer warning system. I can't thank Dillon, B Lawson and anyone who had a hand on this repair. The most amazing thing was the fact they didn't charge me a dime for the repair or the return shipping. I can't stress enough my sincere thanks and the fact that y'all have acquired a new, very devout Dillon customer. In the economic climate we live in today; to have such an AMERICAN based company dedicated to customer satisfaction above and beyond the call is almost beyond belief. I honestly am still stunned at this outcome. Thank you again DILLON! You folks ROCK!
Sincerest regards,
Steve Raulston
This being my first post here, I would like to say "howdy" to everyone. The primary reason for this post is to extend a HUGE THANK YOU to Dillon for making my bad situation become one I am still having a hard time fathoming.
To make a long story short; I bought a 650 on fleabay shortly before Christmas. Not much of a description, no pictures (which should have been my first clue) and the guy seemed like a nice enough chap. I won't say how much I got hosed but I will admit that I over paid for the machine by several hundred dollars considering what I actually received. Once I opened the press, I realized just how badly I was hosed. The press was stripped down bare-bones missing virtually every part you could scavenge and still call it a press! After sending several email to the seller (all ignored) and contacting fleabay, I realized it was going nowhere. I called Dillon and figured I would send the press in and have them work their magic; I would have to live with the bill and my stupid decision to bid and win the thing.
I got the RA (thanks Gary) and sent it back to Dillon three weeks ago to the date (yesterday) and was truly amazed at what they did. The press came back virtually new with every part replaced to include a conversion kit for .40/10mm even including a primer warning system. I can't thank Dillon, B Lawson and anyone who had a hand on this repair. The most amazing thing was the fact they didn't charge me a dime for the repair or the return shipping. I can't stress enough my sincere thanks and the fact that y'all have acquired a new, very devout Dillon customer. In the economic climate we live in today; to have such an AMERICAN based company dedicated to customer satisfaction above and beyond the call is almost beyond belief. I honestly am still stunned at this outcome. Thank you again DILLON! You folks ROCK!
Sincerest regards,
Steve Raulston
Quote from Reloader on August 26, 2009, 8:12 pmThat is an awesome story! I just inherited an XL650 and putting it together, I noticed one part was broken, and a pin was bent. I e-mailed Dillon, and they are sending me replacement parts free of charge. I have heard nothing but good things about Dillon and so far am totally satisfied with their service. I'm a lifer!!!
That is an awesome story! I just inherited an XL650 and putting it together, I noticed one part was broken, and a pin was bent. I e-mailed Dillon, and they are sending me replacement parts free of charge. I have heard nothing but good things about Dillon and so far am totally satisfied with their service. I'm a lifer!!!
Quote from Reloader on September 13, 2010, 5:57 pmThis is exactly the reason I am about to buy a new 650 for myself. Thanks Dillon for taking care of all of your customers.
This is exactly the reason I am about to buy a new 650 for myself. Thanks Dillon for taking care of all of your customers.
Quote from Reloader on January 2, 2011, 4:20 amWhile reading various threads, this one says it all. I inhereted a 550B and 3 SDBs that were sitting in my uncle's basement for many years. I tried to get an SDB going in 9mm but no luck. Until then I had only reloaded shotshells. Describing my problems, Dillon said here's an RA, send it back. When I got it back the rounds flowed out with just minimal adjustments for my load. Now after having my 550B running for a year in both 45 ACP and 10mm, spent primers would fly out everywhere except into the cup most of the time. Also, the priming process would become erratic for 5 - 6 rounds out of a hundred and then settle back out. Called for suggestions and Chuck (?) said I need a couple of new parts, he refused payment and I received them two days after Christmas. They took care of all the problems since I've reloaded 450 rounds since installation. With the ease of use, GREAT customer service, why buy anything else.
Thanks to all at Dillon.
Chris
While reading various threads, this one says it all. I inhereted a 550B and 3 SDBs that were sitting in my uncle's basement for many years. I tried to get an SDB going in 9mm but no luck. Until then I had only reloaded shotshells. Describing my problems, Dillon said here's an RA, send it back. When I got it back the rounds flowed out with just minimal adjustments for my load. Now after having my 550B running for a year in both 45 ACP and 10mm, spent primers would fly out everywhere except into the cup most of the time. Also, the priming process would become erratic for 5 - 6 rounds out of a hundred and then settle back out. Called for suggestions and Chuck (?) said I need a couple of new parts, he refused payment and I received them two days after Christmas. They took care of all the problems since I've reloaded 450 rounds since installation. With the ease of use, GREAT customer service, why buy anything else.
Thanks to all at Dillon.
Chris