Can't thank you enough!!!!!
Quote from Reloader on February 14, 2009, 3:18 pmI just had to write a thank you to everyone at Dillon. You guys are the best!!!!! I sent in my SQDB for the clean and lube service. It hasn't beenused for quite a while and had some rust on parts and didn't operate smoothly when i tried it. Well i got it back the other day and it is like a brand new machine!!!! There was an enclosed invoice that showed all of the parts that were put on my reloader. There was about $160 worth of new parts put on it to get it functioning and looking like new. When i called customer service to find out if they were sending a bill for the parts or would just charge the card the man kinda chuckled and said we charged you the clean and lube service when you sent it it for $40. I asked aboutthe additional parts and he said those are listed for in tracking purposes. I just couldn't believe it!!!! Now that is product loyalty and customer satisfaction if i ever heard of it. Its nice to know in this day and age there are still great companies like this out there. I have been posting praise on any gun related site i belong to and have been telling all my friends. Again i can't thank you guys enough and look forward to many happy years of reloading!!!!
Thank You
Jason Butler
I just had to write a thank you to everyone at Dillon. You guys are the best!!!!! I sent in my SQDB for the clean and lube service. It hasn't beenused for quite a while and had some rust on parts and didn't operate smoothly when i tried it. Well i got it back the other day and it is like a brand new machine!!!! There was an enclosed invoice that showed all of the parts that were put on my reloader. There was about $160 worth of new parts put on it to get it functioning and looking like new. When i called customer service to find out if they were sending a bill for the parts or would just charge the card the man kinda chuckled and said we charged you the clean and lube service when you sent it it for $40. I asked aboutthe additional parts and he said those are listed for in tracking purposes. I just couldn't believe it!!!! Now that is product loyalty and customer satisfaction if i ever heard of it. Its nice to know in this day and age there are still great companies like this out there. I have been posting praise on any gun related site i belong to and have been telling all my friends. Again i can't thank you guys enough and look forward to many happy years of reloading!!!!
Thank You
Jason Butler
Quote from Reloader on February 21, 2009, 1:05 amIf every US manufacturing company had Dillons no BS approach to customer service no one would buy foreign made anything ever again.
I too have had only great experiences when dealing with Dillon. My only regret is that I waited so long.
If every US manufacturing company had Dillons no BS approach to customer service no one would buy foreign made anything ever again.
I too have had only great experiences when dealing with Dillon. My only regret is that I waited so long.
Quote from Reloader on February 24, 2009, 8:07 pmI ALWAYS give my dillons a coat of BreakFree when I know they are not gonna get used for a spell. Mostly the ram, shell plate, dies and other steel parts. When I get back to reloading I give everything a cleaning with gun srubber first and dry with air hose. Its worked for years!!
I ALWAYS give my dillons a coat of BreakFree when I know they are not gonna get used for a spell. Mostly the ram, shell plate, dies and other steel parts. When I get back to reloading I give everything a cleaning with gun srubber first and dry with air hose. Its worked for years!!
Quote from Reloader on June 4, 2009, 5:58 pmJason-
I will 2nd that 100%. I recently picked up a used, but still in great shape older Square Deal B from an reloader that could no longer enjoy the hobby. I got it knowing it was missing a few small items. I put together my list of items and called... and to my shock I was told 'No Charge'...!! When they say No BS Warranty, they mean it..!! I have since told my fellow shooters about the outstanding service and one has even picked up a SDB himself.Michael
Jason-
I will 2nd that 100%. I recently picked up a used, but still in great shape older Square Deal B from an reloader that could no longer enjoy the hobby. I got it knowing it was missing a few small items. I put together my list of items and called... and to my shock I was told 'No Charge'...!! When they say No BS Warranty, they mean it..!! I have since told my fellow shooters about the outstanding service and one has even picked up a SDB himself.
Michael