Customer Service
Quote from Reloader on April 8, 2013, 10:51 pmI never had an issue with Dillon's customer service till today. I don't know whats going on but it needs fixing. Started calling this morning at 8:15 CST and all I got was a message that their service hours were from 7 to whenever MST, they were supposed to be open but weren't answering the phones.
But no problem, after about 30 calls I start getting and continued to get busy signals throughout the day, finally gave up, placed the order and if it's the wrong part I'll just send it back.
This place used to be the CS model I thought was among the best, sad to see how far they have fallen
I never had an issue with Dillon's customer service till today. I don't know whats going on but it needs fixing. Started calling this morning at 8:15 CST and all I got was a message that their service hours were from 7 to whenever MST, they were supposed to be open but weren't answering the phones.
But no problem, after about 30 calls I start getting and continued to get busy signals throughout the day, finally gave up, placed the order and if it's the wrong part I'll just send it back.
This place used to be the CS model I thought was among the best, sad to see how far they have fallen
Quote from Reloader on April 8, 2013, 11:55 pmDillon's customer service hasn't fallen at all. We are 2hrs behind you now with DST and with the amount of calls they are getting it's really hard for them to answer everyone of them. I'm sure that if you placed your order they will get it filled,it will take time as you know by their notice on the home page. Patience is something we all need and could use in these times.
Dillon's customer service hasn't fallen at all. We are 2hrs behind you now with DST and with the amount of calls they are getting it's really hard for them to answer everyone of them. I'm sure that if you placed your order they will get it filled,it will take time as you know by their notice on the home page. Patience is something we all need and could use in these times.
Quote from Reloader on April 10, 2013, 4:12 pmI called at 8:00 am my self and it is now 9:03 am and I am still on the phone on hold as I write this. 4-10-13
I called at 8:00 am my self and it is now 9:03 am and I am still on the phone on hold as I write this. 4-10-13
Quote from Reloader on April 10, 2013, 4:24 pmI have to wait 10:00 minutes before I can comment again here on the form.
But I know when I get some one one the line they will take care of me , they always have. I have had my 550B since the 1980s
Always have in the past. We need to blame the nuts in Washingtion for all of the shortages we are seeing.
Well it is now 9:16 or so still holding.
I have to wait 10:00 minutes before I can comment again here on the form.
But I know when I get some one one the line they will take care of me , they always have. I have had my 550B since the 1980s
Always have in the past. We need to blame the nuts in Washingtion for all of the shortages we are seeing.
Well it is now 9:16 or so still holding.
Quote from Reloader on April 10, 2013, 5:24 pmDillon Precision is in Arizona. Arizona does not go on daylight savings time, as we have a surplus of sunshine. This means we are 3 hours off from the east coast, and the same as California.
Dillon Precision is in Arizona. Arizona does not go on daylight savings time, as we have a surplus of sunshine. This means we are 3 hours off from the east coast, and the same as California.
Quote from Reloader on April 11, 2013, 1:28 amRight now they are very busy and cant take calls. They are running 8 weeks behind an deach day they get further behind due to overwhelming orders. I placed and order the othre day and I understand that it may be eight weeks before it ships. Same everywhere.
Right now they are very busy and cant take calls. They are running 8 weeks behind an deach day they get further behind due to overwhelming orders. I placed and order the othre day and I understand that it may be eight weeks before it ships. Same everywhere.
Quote from Reloader on April 11, 2013, 9:47 pmUnfortunately, I have to agree with the customer service. It is busy all day. I am happy for Dillon at times like this. Being a capitalist, I am sure they are making record profit right now, which is awesome. However, with the increased demand and product sold, they should be hiring a ton of more designated customer service reps. A heads up Dillon, you can have the best product on the market (which I believe you do), but your product is only as good as your customer service. Hire more reps and use some of your increased profit.
Unfortunately, I have to agree with the customer service. It is busy all day. I am happy for Dillon at times like this. Being a capitalist, I am sure they are making record profit right now, which is awesome. However, with the increased demand and product sold, they should be hiring a ton of more designated customer service reps. A heads up Dillon, you can have the best product on the market (which I believe you do), but your product is only as good as your customer service. Hire more reps and use some of your increased profit.
Quote from Reloader on April 12, 2013, 11:47 amZopfi, along your line of thinking, I guess it is better that someone unemployed is better off staying unemployed for the next 6 months rather than having employment for 6 months. "This guy is unemployed and hurting, why bother hirng him for 6 months where he can make some money if we have to let him go in 6 months." Their are unemployed people out there. Dillon needs extra help big time. I am sure someone who does not have work will be more than happy to work for the next 6 months.
Zopfi, along your line of thinking, I guess it is better that someone unemployed is better off staying unemployed for the next 6 months rather than having employment for 6 months. "This guy is unemployed and hurting, why bother hirng him for 6 months where he can make some money if we have to let him go in 6 months." Their are unemployed people out there. Dillon needs extra help big time. I am sure someone who does not have work will be more than happy to work for the next 6 months.
Quote from Reloader on April 13, 2013, 4:47 pmI understand what you're saying. From the unemployed standpoint, would it be better to have employment for 6 months...or wait for a more permanent job to come along? Don't know the answer to that one...probably depends on the individual. Personally speaking...since I tend to think long term rather than short term...I'd be looking for something more permanent.
There are certain situation where throwing more resources at the problem isn't solution (e.g. how to make a baby in 1 month...ans put 9 women on the job). From Dillon's point of view they'd have to train the individuals to the level of technical experience they demand, they'd have to find a place to put that individual...and they'd have to have the backbone (i.e. phone system) to support that increased capacity. I've been to Dillon and with the exception of the warehouse and Mike's hanger..its not that big of a place. So sometimes simply throwing more resources at the problem, isn't the solution.
I understand what you're saying. From the unemployed standpoint, would it be better to have employment for 6 months...or wait for a more permanent job to come along? Don't know the answer to that one...probably depends on the individual. Personally speaking...since I tend to think long term rather than short term...I'd be looking for something more permanent.
There are certain situation where throwing more resources at the problem isn't solution (e.g. how to make a baby in 1 month...ans put 9 women on the job). From Dillon's point of view they'd have to train the individuals to the level of technical experience they demand, they'd have to find a place to put that individual...and they'd have to have the backbone (i.e. phone system) to support that increased capacity. I've been to Dillon and with the exception of the warehouse and Mike's hanger..its not that big of a place. So sometimes simply throwing more resources at the problem, isn't the solution.