Customer Service
Quote from Reloader on July 24, 2013, 6:59 amJust wanted to see if anyone else is getting correspondence back from Dillon. I have die orders in for over 3 months understanding the short supply. My frustration is that when I call in to the store you go on eternal hold and phone tree hell. I have sent several emails with canned replies that they will respond in 10 business days. Simply does not happen. I bought Dillon for the quality and the high marks on service but I’m now challenged with both. Does any one have the secret code to at least talk to someone live?
Just wanted to see if anyone else is getting correspondence back from Dillon. I have die orders in for over 3 months understanding the short supply. My frustration is that when I call in to the store you go on eternal hold and phone tree hell. I have sent several emails with canned replies that they will respond in 10 business days. Simply does not happen. I bought Dillon for the quality and the high marks on service but I’m now challenged with both. Does any one have the secret code to at least talk to someone live?
Quote from Reloader on July 24, 2013, 12:38 pmSame story here except I get reliably cut off after 'if you know your parties extension ……'
Same story here except I get reliably cut off after 'if you know your parties extension ……'
Quote from Reloader on July 24, 2013, 5:57 pmTuesday we were having teething pains attempting to activate a new phone system. At the moment we have 8 calls on hold for 11 minutes. We are caught up on email through 7/19/2013. You can also call the local number -480-948-8009 and ask to check on an order. Rifle dies are slowly catching up.
Tuesday we were having teething pains attempting to activate a new phone system. At the moment we have 8 calls on hold for 11 minutes. We are caught up on email through 7/19/2013. You can also call the local number -480-948-8009 and ask to check on an order. Rifle dies are slowly catching up.
Quote from Reloader on July 25, 2013, 5:34 amjust some feedback that this is not an issue in the past week or so, its been going on for some time. I know dies are slow however I have been trying just to get updates from you since mid may with no success.
If email is caught up to the 19th i assume you have lost or ignored it. I'm happy to call the local number again although that's the route I've taken each time.
just some feedback that this is not an issue in the past week or so, its been going on for some time. I know dies are slow however I have been trying just to get updates from you since mid may with no success.
If email is caught up to the 19th i assume you have lost or ignored it. I'm happy to call the local number again although that's the route I've taken each time.
Quote from Reloader on August 26, 2013, 2:05 amJust stay on the phone when you call, someone will pick up after a bit. I've called and spoken to a real person several times, always very helpful too.
Just stay on the phone when you call, someone will pick up after a bit. I've called and spoken to a real person several times, always very helpful too.
Quote from Reloader on September 3, 2013, 8:56 pmAfter being on hold for 20 minutes, I went from being 32nd in the queue all the way to 14th before the call dropped. I called back on the local number and got a live person, asked to speak to someone about my order for XL650 accessories (no dies, just a trimmer, gages etc) which I placed on 5/15. I am now back in the queue and 34th in line.
- C
After being on hold for 20 minutes, I went from being 32nd in the queue all the way to 14th before the call dropped. I called back on the local number and got a live person, asked to speak to someone about my order for XL650 accessories (no dies, just a trimmer, gages etc) which I placed on 5/15. I am now back in the queue and 34th in line.
- C
Quote from Reloader on September 5, 2013, 5:50 pmI got the same. I was on hold for an hour, then the CS rep answered and amazingly the call got dropped. Now I'm back in line at 25. This time I'll get a RMA and ship my $2000 purchase back to you. If your that busy then you must be making a lot of money. If your making a lot of money you should be able to hire more people so you won't lose a sale like mine. The funny thing is that I was only missing a couple of items worth a whopping $40.
I got the same. I was on hold for an hour, then the CS rep answered and amazingly the call got dropped. Now I'm back in line at 25. This time I'll get a RMA and ship my $2000 purchase back to you. If your that busy then you must be making a lot of money. If your making a lot of money you should be able to hire more people so you won't lose a sale like mine. The funny thing is that I was only missing a couple of items worth a whopping $40.
Quote from Reloader on September 5, 2013, 6:26 pmI got the same. I was on hold for an hour, then the CS rep answered and amazingly the call got dropped. Now I'm back in line at 25. This time I'll get a RMA and ship my $2000 purchase back to you. If your that busy then you must be making a lot of money. If your making a lot of money you should be able to hire more people so you won't lose a sale like mine. The funny thing is that I was only missing a couple of items worth a whopping $40.
I got the same. I was on hold for an hour, then the CS rep answered and amazingly the call got dropped. Now I'm back in line at 25. This time I'll get a RMA and ship my $2000 purchase back to you. If your that busy then you must be making a lot of money. If your making a lot of money you should be able to hire more people so you won't lose a sale like mine. The funny thing is that I was only missing a couple of items worth a whopping $40.