Customer service/order question
Quote from Reloader on August 8, 2009, 1:39 pmI have no complaints, only a suggestion. When I place an order with Dillon Precision, either by phone or on the web page, why can't you send to me via e-mail, a shipping confirmation with tracking information?
Other internet merchants automatically do this for me all the time. Why not Dillon? I always call customer service and have to wait in the Que to get a tracking number. Why not save time and send a shipping confirmation with tracking to me instead?
I've been a customer for years, I would like to see this feature offered to your customers please. Thank you
PS-Have an order pending, and having that tracking information would be nice to make sure that I keep an eye out for my packages from Dillon when I get home from work.
I have no complaints, only a suggestion. When I place an order with Dillon Precision, either by phone or on the web page, why can't you send to me via e-mail, a shipping confirmation with tracking information?
Other internet merchants automatically do this for me all the time. Why not Dillon? I always call customer service and have to wait in the Que to get a tracking number. Why not save time and send a shipping confirmation with tracking to me instead?
I've been a customer for years, I would like to see this feature offered to your customers please. Thank you
PS-Have an order pending, and having that tracking information would be nice to make sure that I keep an eye out for my packages from Dillon when I get home from work.
Quote from Reloader on August 10, 2009, 4:11 pmThis is a feature we plan to eventually offer, BUT- it has to wait for some pending software updates to our controller system. I hope it will be ready by the end of the year, but as I have no control over that, I won't make any promises.
This is a feature we plan to eventually offer, BUT- it has to wait for some pending software updates to our controller system. I hope it will be ready by the end of the year, but as I have no control over that, I won't make any promises.
Quote from Reloader on August 10, 2009, 7:43 pmThanks for the reply Dillon. Now, I'll be going to the phones to check on my order ......
Thanks for the reply Dillon. Now, I'll be going to the phones to check on my order ......
Quote from Reloader on October 22, 2009, 7:26 pmUsing UPS the shipper can input the customers email address on the shipping page and UPS will automatically send the tracking information as well as the link to their site for tracking.
Using UPS the shipper can input the customers email address on the shipping page and UPS will automatically send the tracking information as well as the link to their site for tracking.
Quote from Reloader on April 29, 2010, 1:05 ama word of caution, i recently received some parts from Dillon and the UPS driver set the box on a little shelf behind the mailbox. I would like to suggest that Dillon consider shipping with the post office as they will put small packages in the mailbox or if you are not at home leave a message to pick it up at the post office if the package is too large for the mail box.
One added benefit is shipping costs would be cheaper
One added benefit is shipping costs would be cheaper
Quote from Reloader on February 5, 2015, 12:36 pmWhere is teh tracking? These posts are from 2009-10 and its 2015 and still no tracking information or email on shipment. What's up?
Where is teh tracking? These posts are from 2009-10 and its 2015 and still no tracking information or email on shipment. What's up?
Quote from Reloader on February 5, 2015, 1:26 pmI have all ways got a shipment notification from Dillon or their shipper the last 2 years or so. It does how ever some times go to my spam file but I all ways get notified.
I have all ways got a shipment notification from Dillon or their shipper the last 2 years or so. It does how ever some times go to my spam file but I all ways get notified.
Quote from Reloader on March 12, 2015, 1:45 amI'm about to cancel my order with Dillon. I was suckered in to believing my order would be shipped out the next day if I ordered by phone. I only called for a few questions, and to verify everything was in stock before I was going to make an website order or order from Brian Enos. I'm not saying everyone I've spoken too hasn't been really nice, but I don't like nice liars either. They clearly must work on commission and Dillon allows them to mislead their customers. If I don't receive my tracking number tomorrow.. I will cancel the order.
I'm about to cancel my order with Dillon. I was suckered in to believing my order would be shipped out the next day if I ordered by phone. I only called for a few questions, and to verify everything was in stock before I was going to make an website order or order from Brian Enos. I'm not saying everyone I've spoken too hasn't been really nice, but I don't like nice liars either. They clearly must work on commission and Dillon allows them to mislead their customers. If I don't receive my tracking number tomorrow.. I will cancel the order.