disapointed in Customer Service
Quote from Reloader on November 20, 2013, 8:30 pmI have to speak on behalf of Dillon here. I recently broke my universal decapping die. Not just the pin but the piece that it screws into. I REALLY hamfisted it. I saw that I could buy the pin but didn't see the other part online, so I sent them an email asking for the part number and how to purchase it. Within 48 hours I got a call from Dillon. That really surprised me. He verified my shipping information and sent me the necessary parts, free of charge, under their "No BS" garuntee. The parts arrived in two days. I really should have been charged for the decapping pins as that is clearly a consumable item.
They are swamped right now and doing everything they can to keep up with the unusual situation we are in. I understand this. Yes, it's frustrating, but they have always been there for me when I had a problem or needed a part replaced. They make the best equipment and there is NO company in ANY business that I could honestly say has given me better, no "BS" service than Dillon.
They have my full support and understanding. Their service is second to none and I'm confident that when the present state of affairs settles down their level of service will be back to where it was before this craziness.
If you are waiting on Dillon equipment, it is worth the wait.
I have to speak on behalf of Dillon here. I recently broke my universal decapping die. Not just the pin but the piece that it screws into. I REALLY hamfisted it. I saw that I could buy the pin but didn't see the other part online, so I sent them an email asking for the part number and how to purchase it. Within 48 hours I got a call from Dillon. That really surprised me. He verified my shipping information and sent me the necessary parts, free of charge, under their "No BS" garuntee. The parts arrived in two days. I really should have been charged for the decapping pins as that is clearly a consumable item.
They are swamped right now and doing everything they can to keep up with the unusual situation we are in. I understand this. Yes, it's frustrating, but they have always been there for me when I had a problem or needed a part replaced. They make the best equipment and there is NO company in ANY business that I could honestly say has given me better, no "BS" service than Dillon.
They have my full support and understanding. Their service is second to none and I'm confident that when the present state of affairs settles down their level of service will be back to where it was before this craziness.
If you are waiting on Dillon equipment, it is worth the wait.
Quote from Reloader on June 9, 2017, 4:27 pmI am new to Dillion and haven't have much contact with support, but
My very 1st order I need it to be shipped to a different address than my home. The instructions tell you to contact them by phone to place order. I called and placed my order by phone, I got the impression from the sales person that he really didn't want to be bothered by taking an order. I told him twice I need it sent to my business not my home, gave the shipping address, The day of delivery I get notice it was delivered ? where? I found it was shipped to my home and left on the front steps. I live in a crime area and thank goodness it wasn't stolen off my steps. Now I am a little scared to place any more orders from them.
I am new to Dillion and haven't have much contact with support, but
My very 1st order I need it to be shipped to a different address than my home. The instructions tell you to contact them by phone to place order. I called and placed my order by phone, I got the impression from the sales person that he really didn't want to be bothered by taking an order. I told him twice I need it sent to my business not my home, gave the shipping address, The day of delivery I get notice it was delivered ? where? I found it was shipped to my home and left on the front steps. I live in a crime area and thank goodness it wasn't stolen off my steps. Now I am a little scared to place any more orders from them.
Quote from Reloader on July 22, 2017, 10:38 pmdid you get the salesperson's name? Most of them will tell you who you're talking with. Maybe he just checked the wrong box by mistake and it was shipped to your home.
I've been a Dillon customer since 1989, and I've never had a problem with anyone at Dillon, and yes, I've called during busy seasons, as well.
I believe that the majority of complaints in this thread are isolated incidents, since there are, what? maybe 12 - 15 posts here? Take that into consideration how many customers Dillon has, and all the other stuff they have to keep up with - parts, reorders, etc., and I think they're doing a pretty good job.
did you get the salesperson's name? Most of them will tell you who you're talking with. Maybe he just checked the wrong box by mistake and it was shipped to your home.
I've been a Dillon customer since 1989, and I've never had a problem with anyone at Dillon, and yes, I've called during busy seasons, as well.
I believe that the majority of complaints in this thread are isolated incidents, since there are, what? maybe 12 - 15 posts here? Take that into consideration how many customers Dillon has, and all the other stuff they have to keep up with - parts, reorders, etc., and I think they're doing a pretty good job.
Quote from Reloader on July 25, 2017, 3:37 pmI concur with Joe, that these are isolated incidents. This thread was started more than four (4) years ago in March 2013 and there have only been about a dozen others who have also posted about displeasure with customer service. The vast majority of Dillon's customers have nothing but wonderful things to say about their service experiences; and that includes me.
Unfortunately, all you hear from are the handful of gripers, while the majority of us who are happily loading on our Dillon machines don't spend time posting reviews.
I concur with Joe, that these are isolated incidents. This thread was started more than four (4) years ago in March 2013 and there have only been about a dozen others who have also posted about displeasure with customer service. The vast majority of Dillon's customers have nothing but wonderful things to say about their service experiences; and that includes me.
Unfortunately, all you hear from are the handful of gripers, while the majority of us who are happily loading on our Dillon machines don't spend time posting reviews.