email requesting CC#
Quote from Reloader on May 2, 2013, 11:19 pmI recently received an email from Barbara.Hartman@dillonprecision.com saying that my credit card had been declined on two backorders that finally came in. The email went on to request that I send them my cc # and expiration date.
It is highly unusual for legitimate companies to send emails requesting cc information. Unfortunately, this is a common tactic that "phishing" scams use to steal information. Because of this all businesses that I know of specifically tell you not to respond to emails that appear to be sent by them asking for such info.
To make it even more suspicious, they have two credit cards on file for me. Both of which are valid and have more than enough credit to cover the orders.
I was wondering if anyone else has gotten such an email? Was it legitimate? Also, if someone from Dillon could chime in, that would be great.
Istvan Benyei
I recently received an email from Barbara.Hartman@dillonprecision.com saying that my credit card had been declined on two backorders that finally came in. The email went on to request that I send them my cc # and expiration date.
It is highly unusual for legitimate companies to send emails requesting cc information. Unfortunately, this is a common tactic that "phishing" scams use to steal information. Because of this all businesses that I know of specifically tell you not to respond to emails that appear to be sent by them asking for such info.
To make it even more suspicious, they have two credit cards on file for me. Both of which are valid and have more than enough credit to cover the orders.
I was wondering if anyone else has gotten such an email? Was it legitimate? Also, if someone from Dillon could chime in, that would be great.
Istvan Benyei
Quote from Reloader on May 7, 2013, 7:03 pmOk, well, I talked to Barbara today (5/7/13) and it appears that it was a legitimate email.
First let me say that calling them was rather painless. I expected to be on hold for at least 40 minutes based on all the horror stories that have been going around. The first person answered the phone right away (I called the 480 number, not the toll free number) and transferred me to Barbara's extension. I waited on hold for about 2 minutes before she answered the phone. She was very nice and reran my card while I waited on the phone. The card went through and she said my order would ship that day. From start to finish I was on the phone for 8 min. Needless to say I am very happy.
That being said, I respectfully suggest that Dillon, for my previously stated reasons, might want to rethink their policy of requesting credit card info via email. Nothing wrong with sending an email informing a customer that there is a problem with their order, but to protect yourself (the customer) I suggest that you always call or fax in the needed info. And, get the numbers from their website, never use numbers sent in the email, and NEVER click on links in the email.
Again, despite some initial confusion/trepidation on my part, I was very satisfied with Dillon's customer service.
Ok, well, I talked to Barbara today (5/7/13) and it appears that it was a legitimate email.
First let me say that calling them was rather painless. I expected to be on hold for at least 40 minutes based on all the horror stories that have been going around. The first person answered the phone right away (I called the 480 number, not the toll free number) and transferred me to Barbara's extension. I waited on hold for about 2 minutes before she answered the phone. She was very nice and reran my card while I waited on the phone. The card went through and she said my order would ship that day. From start to finish I was on the phone for 8 min. Needless to say I am very happy.
That being said, I respectfully suggest that Dillon, for my previously stated reasons, might want to rethink their policy of requesting credit card info via email. Nothing wrong with sending an email informing a customer that there is a problem with their order, but to protect yourself (the customer) I suggest that you always call or fax in the needed info. And, get the numbers from their website, never use numbers sent in the email, and NEVER click on links in the email.
Again, despite some initial confusion/trepidation on my part, I was very satisfied with Dillon's customer service.