Extremely frustrated Dillon customer....
Quote from Reloader on June 7, 2019, 6:51 pmPlaced a large order in late May....online. Nothing showed as backordered.
Called later that day to discuss with Dillon sales rep. He reviewed the orders and said everything would ship that day.
Emails came showing tracking numbers....that afternoon.
Stuff arrived the next week, everything but the press kit. Called Dillon and had someone very abrupt, short and clipped answer the phone. Told me the scale was on backorder and it'd ship this week or early next.
Nothing came through on email tracking numbers, so I called back today. Was told it would ship late in the month due to the scale being held up in customs. Asked if they could simply ship the rest and I'd get the scale later. " Nope, can't do it, our inventory system won't allow it". Very short answer.....never a hint of an apology or further explanation.
So....$1,000 press kit I ordered in late May will not arrive until sometime in July.
I'd planed on this being the first of a couple new presses I was going to order from Dillon. Their customer service reputation was one of the deciding factors that leaned me in the Dillon direction.
I"m not feeling one iota of customer satisfaction at this point. Maybe the tech staff does a great job, but thus far my sales experience leaves much to be desired.
Placed a large order in late May....online. Nothing showed as backordered.
Called later that day to discuss with Dillon sales rep. He reviewed the orders and said everything would ship that day.
Emails came showing tracking numbers....that afternoon.
Stuff arrived the next week, everything but the press kit. Called Dillon and had someone very abrupt, short and clipped answer the phone. Told me the scale was on backorder and it'd ship this week or early next.
Nothing came through on email tracking numbers, so I called back today. Was told it would ship late in the month due to the scale being held up in customs. Asked if they could simply ship the rest and I'd get the scale later. " Nope, can't do it, our inventory system won't allow it". Very short answer.....never a hint of an apology or further explanation.
So....$1,000 press kit I ordered in late May will not arrive until sometime in July.
I'd planed on this being the first of a couple new presses I was going to order from Dillon. Their customer service reputation was one of the deciding factors that leaned me in the Dillon direction.
I"m not feeling one iota of customer satisfaction at this point. Maybe the tech staff does a great job, but thus far my sales experience leaves much to be desired.
Quote from Reloader on June 9, 2019, 9:16 amI don't see a way to edit my prior post, so I'll simply update here.
The initial sales person I spoke with twice....would not edit my "essentials press kit" to delete the back ordered digital scale and send the rest. Said the inventory system wouldn't allow it and I'd have to wait until the scale came in to get the press.
After using other avenues to get to speak to someone else who was empowered and enthusiastic to help I was able to make this change. The backordered scale was swapped out for one that was available and the gear all shipped.
The first sales guy was perfectly okay leaving a customer hanging with a press kit order made in late May arriving to them in early July....or whenever. it was still uncertain if it would arrive even to Dillon by then + July 4th holiday delays coming into play.
As stated, the manager + the technical support folks who assisted me were top notch and extremely helpful. In the future when I call in orders I will avoid dealing with the initial person who was either uninspired, unauthorized or just didn't want to be bothered.
I don't see a way to edit my prior post, so I'll simply update here.
The initial sales person I spoke with twice....would not edit my "essentials press kit" to delete the back ordered digital scale and send the rest. Said the inventory system wouldn't allow it and I'd have to wait until the scale came in to get the press.
After using other avenues to get to speak to someone else who was empowered and enthusiastic to help I was able to make this change. The backordered scale was swapped out for one that was available and the gear all shipped.
The first sales guy was perfectly okay leaving a customer hanging with a press kit order made in late May arriving to them in early July....or whenever. it was still uncertain if it would arrive even to Dillon by then + July 4th holiday delays coming into play.
As stated, the manager + the technical support folks who assisted me were top notch and extremely helpful. In the future when I call in orders I will avoid dealing with the initial person who was either uninspired, unauthorized or just didn't want to be bothered.
Quote from Reloader on April 2, 2021, 2:50 amYou got lucky! I've been looking for a place to warn potential DP customers about the horrible experience I've had with trying to get the last few components of my order.
I placed a $2,500+ order on 11/8/20. The calculated backorder date at the time was 16 weeks (per DPs own website). With my expectations set that it would be Feb. '21 before my new press arrived I was, at the time, overly impressed when the entire order showed up in early December '20 with the exception of the quick change .45 cal. die set (which is the core of my complaint).
Since Feb. '21, after the original 16 week backorder timeline elapsed, I began trying to contact DP. To date, I have followed their process and sent emails; 15 separate emails begging for them to just update me on the remaining $300 order/dies. Not a single response. I've left messages, call-back numbers, etc.. Absolutely nobody, at any level, has even attempted to contact me.
I have contacted the State Attorney General's office who referred me to an investigator who has taken my statement and has agreed to follow up. My primary complaint was that it appears, absent of any contact from DP after 8 weeks of trying to get a email or callback, that DP has taken my money and closed the books on my order.
Very disappointed in the complete lack of responsiveness from a company that used to have such a great reputation for customer service.
You got lucky! I've been looking for a place to warn potential DP customers about the horrible experience I've had with trying to get the last few components of my order.
I placed a $2,500+ order on 11/8/20. The calculated backorder date at the time was 16 weeks (per DPs own website). With my expectations set that it would be Feb. '21 before my new press arrived I was, at the time, overly impressed when the entire order showed up in early December '20 with the exception of the quick change .45 cal. die set (which is the core of my complaint).
Since Feb. '21, after the original 16 week backorder timeline elapsed, I began trying to contact DP. To date, I have followed their process and sent emails; 15 separate emails begging for them to just update me on the remaining $300 order/dies. Not a single response. I've left messages, call-back numbers, etc.. Absolutely nobody, at any level, has even attempted to contact me.
I have contacted the State Attorney General's office who referred me to an investigator who has taken my statement and has agreed to follow up. My primary complaint was that it appears, absent of any contact from DP after 8 weeks of trying to get a email or callback, that DP has taken my money and closed the books on my order.
Very disappointed in the complete lack of responsiveness from a company that used to have such a great reputation for customer service.