Good luck getting help from Dillon
Quote from Reloader on February 15, 2013, 8:23 pmWhere is this great customer service everybody brags about? Dillon took my $1300.00 order on line with no problems at all. Good luck trying to talk to someone on the phone if you have a question about your order or anything else for that matter. I've been calling Dillon numberous times for the past 2 days trying to get thru. After being on hold for 40+ minutes I get fed up and hang up. This is real B.S. If you can't handle your call volume I sugest hiring more people or close your doors and go out of business. I don't want to hear how busy you are an Blah, blah, Blah. Hornady is a lot busier than you guys are. They make a lot more products than you guys not just reloading presses like you. I never had a problem when I call Hornady. I'm on hold for 2 to 3 mins max before I get to talk to a live person......
Where is this great customer service everybody brags about? Dillon took my $1300.00 order on line with no problems at all. Good luck trying to talk to someone on the phone if you have a question about your order or anything else for that matter. I've been calling Dillon numberous times for the past 2 days trying to get thru. After being on hold for 40+ minutes I get fed up and hang up. This is real B.S. If you can't handle your call volume I sugest hiring more people or close your doors and go out of business. I don't want to hear how busy you are an Blah, blah, Blah. Hornady is a lot busier than you guys are. They make a lot more products than you guys not just reloading presses like you. I never had a problem when I call Hornady. I'm on hold for 2 to 3 mins max before I get to talk to a live person......
Quote from Reloader on June 27, 2013, 11:04 pmI have always had every question answered that I have asked..and yes it did take 5 or 10 mins of waiting but I am well pleased and my SL 900 is great. Yeah I had to make adjustments but once I set it Like I wanted the only problem I have is keeping it full of shot powder and primers.
I have always had every question answered that I have asked..and yes it did take 5 or 10 mins of waiting but I am well pleased and my SL 900 is great. Yeah I had to make adjustments but once I set it Like I wanted the only problem I have is keeping it full of shot powder and primers.