Interesting conversation with Dillion.
Quote from JDPharmD on September 15, 2023, 9:01 amSo just had to get some warranty parts from Dillion on powder check alarm housing and primer alarm housing. When moving the inners over to the new housings, the wires didn’t exactly survive the trip. When calling and asking about this issue I was told the electronics only have a year warranty. The lady I spoke with gave me a “mulligan for this time” and I have a new package on the way. So when did the no BS warranty go?
So just had to get some warranty parts from Dillion on powder check alarm housing and primer alarm housing. When moving the inners over to the new housings, the wires didn’t exactly survive the trip. When calling and asking about this issue I was told the electronics only have a year warranty. The lady I spoke with gave me a “mulligan for this time” and I have a new package on the way. So when did the no BS warranty go?
Quote from micky_dc on September 17, 2023, 6:24 pmThe "No BS" warranty on Electrics and Electronics went away a long, long time ago, probably due to a bunch of motors burning out on their case cleaners.
The "No BS" warranty on Electrics and Electronics went away a long, long time ago, probably due to a bunch of motors burning out on their case cleaners.
Quote from Xiphos on September 17, 2023, 6:43 pmMy last career was in the material handling (forklift) business.
99% of manufacturers' warranty their electronics for a fraction of the time they warrant mechanical parts.
There is only one company I know of that warrants their electronics/electrical components for five years and that is because they manufacture those components in-house. There are just too many variables in applications to offer "lifetime" warranties for electrical parts and still make a profit. Believe me, I have seen abuse that the owners whined and cried about, trying to blame the manufacturer for the failure.
I worked as a factory-authorized engineering technician for multiple manufacturers and only Crown did this (included extended warranty). Things may have changed since I retired. I have been retired for only three years.
I suspect Dillon is sourcing electrical components and sub-assemblies from elsewhere.
My last career was in the material handling (forklift) business.
99% of manufacturers' warranty their electronics for a fraction of the time they warrant mechanical parts.
There is only one company I know of that warrants their electronics/electrical components for five years and that is because they manufacture those components in-house. There are just too many variables in applications to offer "lifetime" warranties for electrical parts and still make a profit. Believe me, I have seen abuse that the owners whined and cried about, trying to blame the manufacturer for the failure.
I worked as a factory-authorized engineering technician for multiple manufacturers and only Crown did this (included extended warranty). Things may have changed since I retired. I have been retired for only three years.
I suspect Dillon is sourcing electrical components and sub-assemblies from elsewhere.
Quote from ARMTGuy on September 18, 2023, 9:14 pmAs of July 1, 1999, the warranty on electronic/ eletrical components was limited to one year; the motors on the vibratory case cleaners have a 5 year warranty.
As of July 1, 1999, the warranty on electronic/ eletrical components was limited to one year; the motors on the vibratory case cleaners have a 5 year warranty.