Is this the norm
Quote from Reloader on August 31, 2008, 10:31 pmI bought a RL 550B, electronic scale,etc... over a thousand dollars and I'm still trying to get all the parts necessary to put this damn thing together.....Got the reloader and video ONLY to find that it had half the parts necessary to put it together...called three times/ spoke to two different HELPER reps...only to find that I still needed even more parts after getting the primer tubes (only got one) no fail safe assembly...no operating rod 13869 Got home today from the Milwaukee 105th rally and wanted to finish the assembly so I could start reloading WOW the parts they sent me got me to the OOOOOPS conclusion aaaaaah haaa Only one die (the powder die and assembly) the other three were not included from the START...I asked these REPS what else could have NOT been shipped originally as I'm putting this thing together as I watch the VIDEO and finding ALL these ( I DON'T HAVE THAT PARTY EITHER) They didn't have the foggiest idea HELL its a holiday weekend...store closed no one to YELL at.."".like thats gonna help ."""..BEWARE of your decision to buy this... I'm NOW the official poster child for this company NO MATTER WHAT THE OUTCOME I'M retiring as a police officer 30 SEPT gonna be cowboy shooting and talking to every person I can ain't this a " B " and I'm leaving town again FRIDAY for 3 weeks...so NO matter what they do this week I wont know I have alllllllll the parts to finish assembly and calibration/settings till I get home....even after typing ALL this I don't feel any better
I bought a RL 550B, electronic scale,etc... over a thousand dollars and I'm still trying to get all the parts necessary to put this damn thing together.....Got the reloader and video ONLY to find that it had half the parts necessary to put it together...called three times/ spoke to two different HELPER reps...only to find that I still needed even more parts after getting the primer tubes (only got one) no fail safe assembly...no operating rod 13869 Got home today from the Milwaukee 105th rally and wanted to finish the assembly so I could start reloading WOW the parts they sent me got me to the OOOOOPS conclusion aaaaaah haaa Only one die (the powder die and assembly) the other three were not included from the START...I asked these REPS what else could have NOT been shipped originally as I'm putting this thing together as I watch the VIDEO and finding ALL these ( I DON'T HAVE THAT PARTY EITHER) They didn't have the foggiest idea HELL its a holiday weekend...store closed no one to YELL at.."".like thats gonna help ."""..BEWARE of your decision to buy this... I'm NOW the official poster child for this company NO MATTER WHAT THE OUTCOME I'M retiring as a police officer 30 SEPT gonna be cowboy shooting and talking to every person I can ain't this a " B " and I'm leaving town again FRIDAY for 3 weeks...so NO matter what they do this week I wont know I have alllllllll the parts to finish assembly and calibration/settings till I get home....even after typing ALL this I don't feel any better
Quote from Reloader on September 2, 2008, 7:04 pmDiamond LawDawg,
Unfortunately,we are a Company of people, and people sometimes do make mistakes. In your case, the tube package was accidently left out of the box when the machine was packed. When you contacted us, the missing items were promptly sent out via FedEx two Day Air.
As far as the die set is concerned, those are specifically not included with the machine, as indicated both in the catalog and on the machine web page. The reason for this is that many of our customers already reload, and posess dies usable on our equipment. The machine web page does have a list of suggested accessories to begin reloading, and our customer service reps are happy to answer any questions and review an order before you submit it,whether on line or over the phone. Looking over the orders you have placed, I would suggest acquiring a primer flip tray and a loading manual if you don't have them already.
I changed the order you placed this morning for the dies to Two Day FedEx(at no shipping charge at all), so that you receive the dies before you leave on your trip, and they don't linger on your porch for three weeks.
Diamond LawDawg,
Unfortunately,we are a Company of people, and people sometimes do make mistakes. In your case, the tube package was accidently left out of the box when the machine was packed. When you contacted us, the missing items were promptly sent out via FedEx two Day Air.
As far as the die set is concerned, those are specifically not included with the machine, as indicated both in the catalog and on the machine web page. The reason for this is that many of our customers already reload, and posess dies usable on our equipment. The machine web page does have a list of suggested accessories to begin reloading, and our customer service reps are happy to answer any questions and review an order before you submit it,whether on line or over the phone. Looking over the orders you have placed, I would suggest acquiring a primer flip tray and a loading manual if you don't have them already.
I changed the order you placed this morning for the dies to Two Day FedEx(at no shipping charge at all), so that you receive the dies before you leave on your trip, and they don't linger on your porch for three weeks.
Quote from Reloader on September 2, 2008, 11:17 pmDiamond LawDawg
You are a police officer WITH AN ATTITUDE PROBLEM YOU BUY A RELOADING MACHINE FROM THE BEST COMPANY GOING.THAT HAS THE BEST TECH DEPARTMENT IN THE RELOADING INDUSTRY.I have owned LEE,RCBS and Dillon Equipment 2 presses SDB and XL650 plus a lot of accessories.I have made some errors and broke parts that were MY FAULT.Dillon bent over backwards for me to make sure that I got all the necessary parts (AT NO CHARGE TO ME NOT ONE RED CENT) sent to me in CANADA and also told me if I had a problem JUST CALL THEM which I did, and I got nothing but the best of help from them There are a lot of reloaders that swear by Dillon and its service,which is THE BEST.Am I related to DILLON....HELL NO but I do know A QUALITY PRODUCT when I see one,That has the best service going.SO TO GARY AND THE DILLON BOYS KEEP UP THE EXCELLENT WORK and I WILL ALWAYS BUY DILLON RELOADING EQUIPMENT...But I never had an attitude problem like you.
Diamond LawDawg
You are a police officer WITH AN ATTITUDE PROBLEM YOU BUY A RELOADING MACHINE FROM THE BEST COMPANY GOING.THAT HAS THE BEST TECH DEPARTMENT IN THE RELOADING INDUSTRY.I have owned LEE,RCBS and Dillon Equipment 2 presses SDB and XL650 plus a lot of accessories.I have made some errors and broke parts that were MY FAULT.Dillon bent over backwards for me to make sure that I got all the necessary parts (AT NO CHARGE TO ME NOT ONE RED CENT) sent to me in CANADA and also told me if I had a problem JUST CALL THEM which I did, and I got nothing but the best of help from them There are a lot of reloaders that swear by Dillon and its service,which is THE BEST.Am I related to DILLON....HELL NO but I do know A QUALITY PRODUCT when I see one,That has the best service going.SO TO GARY AND THE DILLON BOYS KEEP UP THE EXCELLENT WORK and I WILL ALWAYS BUY DILLON RELOADING EQUIPMENT...But I never had an attitude problem like you.
Quote from Reloader on September 3, 2008, 1:56 pmDiamond LawDawg,
I have to say that I was surprised to see these negative comments in regards to Dillon. I started reloading this year and Dillon has been a great resource to me.
With the NO BS policy, you will not find better customer service and this is the reason for the customer loyalty. I think you should show some respect to Dillon and drop the attitude.
Diamond LawDawg,
I have to say that I was surprised to see these negative comments in regards to Dillon. I started reloading this year and Dillon has been a great resource to me.
With the NO BS policy, you will not find better customer service and this is the reason for the customer loyalty. I think you should show some respect to Dillon and drop the attitude.
Quote from Reloader on October 1, 2008, 9:44 pmD.LawDawg;
Take a deep breath and relax - perhaps a few dirty martinis will help. After you chill you will find that the folks at Dillon are #1 in every way. These people try to help anyone that calls with any crazy, off the wall questions. I know, I have called their customer service department asked moronic questions that were fielded professionally and kindly. Most of the time, I was at falt - breaking or losing small parts and the Dillon folks replaced them at no charge to me- not even shipping. So, unless you can walk on water or turn water into wine, stop bitching. Dawy, you may not believe this now but YOU WILL find yourself in a world of reloading hurt one day and a calm knowledgeable voice on the phone will talk you off the ledge. Good luck my friend and, hey, thanks for watching our backs out there on those lonely nights. You guys that wear the badge are the best.
Bear
D.LawDawg;
Take a deep breath and relax - perhaps a few dirty martinis will help. After you chill you will find that the folks at Dillon are #1 in every way. These people try to help anyone that calls with any crazy, off the wall questions. I know, I have called their customer service department asked moronic questions that were fielded professionally and kindly. Most of the time, I was at falt - breaking or losing small parts and the Dillon folks replaced them at no charge to me- not even shipping. So, unless you can walk on water or turn water into wine, stop bitching. Dawy, you may not believe this now but YOU WILL find yourself in a world of reloading hurt one day and a calm knowledgeable voice on the phone will talk you off the ledge. Good luck my friend and, hey, thanks for watching our backs out there on those lonely nights. You guys that wear the badge are the best.
Bear
Quote from Reloader on November 4, 2008, 9:26 pmI have to agree with my cohorts here. My experience with the Dillon team has been phenomenal and second to none. I did a lot of study before choosing a Dillon, and in the end, puchased the 550B. I load a LOT of .45 and .40, and as soon as I post this, am purchasing a powder measure and conversion kit for my .270 (first time using the 550B with rifle loads).
Like gregkirk said, there was a time where I lost the locator buttons (my fault) and they (Dillon) replaced them free of charge.
Things happen. I wish everyone could always get it right the first time every time, but like dillon said, everyone is human, and humans make mistakes. You still, no matter what other press you use, not be as satisfied with the reliability and warranty of the Dillon press.
I have to agree with my cohorts here. My experience with the Dillon team has been phenomenal and second to none. I did a lot of study before choosing a Dillon, and in the end, puchased the 550B. I load a LOT of .45 and .40, and as soon as I post this, am purchasing a powder measure and conversion kit for my .270 (first time using the 550B with rifle loads).
Like gregkirk said, there was a time where I lost the locator buttons (my fault) and they (Dillon) replaced them free of charge.
Things happen. I wish everyone could always get it right the first time every time, but like dillon said, everyone is human, and humans make mistakes. You still, no matter what other press you use, not be as satisfied with the reliability and warranty of the Dillon press.
Quote from Reloader on May 10, 2009, 10:47 amLet's all take a deep breath! We live in frustrating times, re: lots more of us have to reload now if we want to shoot. Lawdawg, I've been self employed all my life and the fact you are retiring means we are about the same age. The Dillon people and company have realized the same thing I did years ago. The key to a successful business is, always has been and always will be customer service. Something that is rare in todays world. Don't give up on them, forgive and don't think about the past and give them an honest chance to make it up to you and I'm sure you will be pleasantly surprised. By the way, I'm not related either!
Let's all take a deep breath! We live in frustrating times, re: lots more of us have to reload now if we want to shoot. Lawdawg, I've been self employed all my life and the fact you are retiring means we are about the same age. The Dillon people and company have realized the same thing I did years ago. The key to a successful business is, always has been and always will be customer service. Something that is rare in todays world. Don't give up on them, forgive and don't think about the past and give them an honest chance to make it up to you and I'm sure you will be pleasantly surprised. By the way, I'm not related either!