No BS Lifetime Warranty - Really??? Maybe Not
Quote from Reloader on June 2, 2021, 2:34 pmthings changed...it is now year 2021...I posted this under topic "Die Warranty"
Things clearly changed in the Dillon shop since when I brought my first Dillon machine, a RL450, back in the 1980s.
I have since purchased 4 more machines and currently have three mounted on my bench. I have purchased and used Dillon products for nearly 40 years to support my hobby of recreational shooting.
During this time span, I seldom had the need to use customer support for warranty service. When I did, the responds was prompt and effective. The "No BS policy" was truly no BS. I had worn or broken parts replaced at no cost and quickly. This was mostly back when we had no internet and was done by mail or phone calls.
What changed?
This: Earlier this year (2021) I noticed my latest batch of 223 brass had what appears to be off centered flash holes and the "feel" was just not right when running the machine. I checked the die and noticed the decapping pin was slightly bent and the tip had peened distortion.
I used the warranty link to ask for a new pin. They acknowledged with an email informing me it is being looked at. After about 3 months, I was informed the pin is not a warranty part and I need to buy it.
So...my concern is this:
1. what happened to the "No BS policy" warranty service
2. why did it took 3 months to inform the customerOther then venting to this group, I truly hope someone in a leadership position is monitoring and is willing to do things to get it back to how the founder Pete Dillon had wanted his shop to be run.
things changed...it is now year 2021...I posted this under topic "Die Warranty"
Things clearly changed in the Dillon shop since when I brought my first Dillon machine, a RL450, back in the 1980s.
I have since purchased 4 more machines and currently have three mounted on my bench. I have purchased and used Dillon products for nearly 40 years to support my hobby of recreational shooting.
During this time span, I seldom had the need to use customer support for warranty service. When I did, the responds was prompt and effective. The "No BS policy" was truly no BS. I had worn or broken parts replaced at no cost and quickly. This was mostly back when we had no internet and was done by mail or phone calls.
What changed?
This: Earlier this year (2021) I noticed my latest batch of 223 brass had what appears to be off centered flash holes and the "feel" was just not right when running the machine. I checked the die and noticed the decapping pin was slightly bent and the tip had peened distortion.
I used the warranty link to ask for a new pin. They acknowledged with an email informing me it is being looked at. After about 3 months, I was informed the pin is not a warranty part and I need to buy it.
So...my concern is this:
1. what happened to the "No BS policy" warranty service
2. why did it took 3 months to inform the customer
Other then venting to this group, I truly hope someone in a leadership position is monitoring and is willing to do things to get it back to how the founder Pete Dillon had wanted his shop to be run.