order cancellation
Quote from Reloader on March 25, 2013, 4:58 pmanyone had this problem? Last week I sent the good folks at Dillon an Email stating that I wish to cancell my order that had been sitting for awhile and I found locally. Even sent them a two page fax, this all before the charges were made to my account or the itiems had shipped. I know they are busy BUT its not my fault and now they have charged to my account, all i get from them are suito we recieved you message gewt back to you in a couple of weeks. Thats BS! Oh yea should note that I'm disabled and have no voice to let them know just how I feel about this in spoken words, think they answer ther phones? I dought it very much. although I like my Dillon equipment, for a company that bosts a no BS policey should or would be more customer orientated.-James/Mpls
anyone had this problem? Last week I sent the good folks at Dillon an Email stating that I wish to cancell my order that had been sitting for awhile and I found locally. Even sent them a two page fax, this all before the charges were made to my account or the itiems had shipped. I know they are busy BUT its not my fault and now they have charged to my account, all i get from them are suito we recieved you message gewt back to you in a couple of weeks. Thats BS! Oh yea should note that I'm disabled and have no voice to let them know just how I feel about this in spoken words, think they answer ther phones? I dought it very much. although I like my Dillon equipment, for a company that bosts a no BS policey should or would be more customer orientated.-James/Mpls
Quote from Reloader on March 25, 2013, 7:34 pmYou need to understand what is going on industry wide right now. All the pressure they're under over there is transparent to all of us, but they're being bombarded not only with orders from tons of people who all of the sudden and at the same time decided that due to the ammo situation they now want to be self-sufficient, but also with emails and phone calls from those who lack the patience and understanding needed. Their warranty is INDEED no BS, as advertised... as a long-time Dillon equipment user and someone who has experienced that service I can attest to that. The current situation is no fault of Dillon - it's the fault of the people ordering. They're doing their best. I'm sure they'll get your situation resolved...
You need to understand what is going on industry wide right now. All the pressure they're under over there is transparent to all of us, but they're being bombarded not only with orders from tons of people who all of the sudden and at the same time decided that due to the ammo situation they now want to be self-sufficient, but also with emails and phone calls from those who lack the patience and understanding needed. Their warranty is INDEED no BS, as advertised... as a long-time Dillon equipment user and someone who has experienced that service I can attest to that. The current situation is no fault of Dillon - it's the fault of the people ordering. They're doing their best. I'm sure they'll get your situation resolved...
Quote from Reloader on March 26, 2013, 9:02 pmPhone wait times are typically around 30-40 minutes right now. Please email me directly at gary.kieft@dillonprecision.com and I am happy to look into it.
As it has stated on the "Contact us" page forever, If you need to modify a recently submitted order, please phone or fax us in a timely manner so we can make adjustments for you
Phone wait times are typically around 30-40 minutes right now. Please email me directly at @dillonprecision.com">gary.kieft@dillonprecision.com and I am happy to look into it.
As it has stated on the "Contact us" page forever, If you need to modify a recently submitted order, please phone or fax us in a timely manner so we can make adjustments for you