RF 100 & warranty BS

#1 · February 28, 2011, 12:37 pm

Quote from Reloader on February 28, 2011, 12:37 pm
First I want to say I love the dillon stuff and have had only 2 issues after getting into dillon in 1995. I will still use the dillon press but now don't trust that any of the items I have will ever be covered under warranty if I have a problem. And here is the story.

On 2-23-2011 I called the Dillon Expert Assistance number to try to buy parts for the dillon RF 100 primer filler tube. What had happened is that I had bought a Dillon RF 100 Automatic primer filler from a guy at my gun club. He had given me 2 blue filler tube that he had the small center tubes gone. He let me know he was going to get them to me but he had them soaking in oil because there was stuck primmers in them. I did not need to use them because I have 2 other tube to use with the filler. Will a little time went buy and he had died so I could not get the center tube. After about 2 years I called Dillon and talked a guy at the expert assistance number. I told him I wanted to buy the center parts to fix the tubes. He let me know that the tubes would have to be sent in to get fixed. I asked him how much it would cost me for the parts. He told me that it would be fixed under warranty. I again let him know that I did not get the parts and they are lost. He said that this is not a problem and then told me that "Whether you are the first owner, or the seventeenth,ther is a lifetime warranty and there is no card to fill out for warranty." So I told him about my son will be there in Scottsdale in the next day or two and that I will send them with him. I had also asked if you guys have Strong mount & Aluminum Bullet tray in stock so that I can send the money with him so that he could also pick up the extra stuff at the same time. He let me know that you have the extras and just put a note with the tubes and they would be fixed.

Now on 2-25-2011 My son called me from Dillon and he handed the phone to a women that told me " you did not buy the tubes for us and there is nothing that I can do for you." I then takled to my son and told him to wait there and I would call the expert assistance number and I would call him back. That is when a almost one hour phone call started. And I can not understand why Dillon would say that I did not buy a dillon item from anywhere elese but from dillon. Is there a problem with other guys copying your items and selling them as dillon made items.

I called the expert assistance told him the story and he went and looked at the tubes. He told me that the other guy must have told me wrong or I misunderstood what he said. He wanted to know who I talked to but I didn't think to write down his name. So now I know to make sure to write down the name from now on. But a least he would sell me the parts and get the tubes fixed. I was not happy about calling ahead to get the info on what I should do to find out that was a wast of time and he transfered me to his supervisor to talk to.

The surpervisor answered the phone as Tom. I talked to him about getting bad assistance and he told me that if I would have bought the tubes from them at dillon he could have done somthing about them under the warranty. He said that if I would have bought them from dillon it would be in there computer and then he could help me. He also let me know that he has seen that the inner parts of the tube go bad offten. This did not make me feel any better about this item.

So after almost a hour on the phone, I had both tubes fixed. But I don't think that it will be much good if I ever have a problem with them because they where paid in cash and didn't get entered in the computer. I didn't get the Bullet tray because I didn't send enought money because I was told a story about the tubes would be covered under warranty.

Here is what I have learned.

1. I would never recomend to any one to use the RF 100, because it may be poorly made.

2. Only email or in writing, for contact about fixing or warranty of dillon items. That way there is no misunderstandings. A phone call is just a wast of time.

3. Never buy dillon items from anyone but Dillon. That is, not from a dealer that sells Dillon, ebay or even from other people. From what I have learned You may or may not have the items fit under warranty unless it is in there computer. That makes this statment " Whether you are the first owner, or the seventeenth, all our hobby-level reloading machines have a lifetime warranty. If you break, damage or wear out anything on them, it will be fixed or replaced – whatever is necessary to restore the machine to normal operating condition" nothing but BS.

First I want to say I love the dillon stuff and have had only 2 issues after getting into dillon in 1995. I will still use the dillon press but now don't trust that any of the items I have will ever be covered under warranty if I have a problem. And here is the story.

On 2-23-2011 I called the Dillon Expert Assistance number to try to buy parts for the dillon RF 100 primer filler tube. What had happened is that I had bought a Dillon RF 100 Automatic primer filler from a guy at my gun club. He had given me 2 blue filler tube that he had the small center tubes gone. He let me know he was going to get them to me but he had them soaking in oil because there was stuck primmers in them. I did not need to use them because I have 2 other tube to use with the filler. Will a little time went buy and he had died so I could not get the center tube. After about 2 years I called Dillon and talked a guy at the expert assistance number. I told him I wanted to buy the center parts to fix the tubes. He let me know that the tubes would have to be sent in to get fixed. I asked him how much it would cost me for the parts. He told me that it would be fixed under warranty. I again let him know that I did not get the parts and they are lost. He said that this is not a problem and then told me that "Whether you are the first owner, or the seventeenth,ther is a lifetime warranty and there is no card to fill out for warranty." So I told him about my son will be there in Scottsdale in the next day or two and that I will send them with him. I had also asked if you guys have Strong mount & Aluminum Bullet tray in stock so that I can send the money with him so that he could also pick up the extra stuff at the same time. He let me know that you have the extras and just put a note with the tubes and they would be fixed.

Now on 2-25-2011 My son called me from Dillon and he handed the phone to a women that told me " you did not buy the tubes for us and there is nothing that I can do for you." I then takled to my son and told him to wait there and I would call the expert assistance number and I would call him back. That is when a almost one hour phone call started. And I can not understand why Dillon would say that I did not buy a dillon item from anywhere elese but from dillon. Is there a problem with other guys copying your items and selling them as dillon made items.

I called the expert assistance told him the story and he went and looked at the tubes. He told me that the other guy must have told me wrong or I misunderstood what he said. He wanted to know who I talked to but I didn't think to write down his name. So now I know to make sure to write down the name from now on. But a least he would sell me the parts and get the tubes fixed. I was not happy about calling ahead to get the info on what I should do to find out that was a wast of time and he transfered me to his supervisor to talk to.

The surpervisor answered the phone as Tom. I talked to him about getting bad assistance and he told me that if I would have bought the tubes from them at dillon he could have done somthing about them under the warranty. He said that if I would have bought them from dillon it would be in there computer and then he could help me. He also let me know that he has seen that the inner parts of the tube go bad offten. This did not make me feel any better about this item.

So after almost a hour on the phone, I had both tubes fixed. But I don't think that it will be much good if I ever have a problem with them because they where paid in cash and didn't get entered in the computer. I didn't get the Bullet tray because I didn't send enought money because I was told a story about the tubes would be covered under warranty.

Here is what I have learned.

1. I would never recomend to any one to use the RF 100, because it may be poorly made.

2. Only email or in writing, for contact about fixing or warranty of dillon items. That way there is no misunderstandings. A phone call is just a wast of time.

3. Never buy dillon items from anyone but Dillon. That is, not from a dealer that sells Dillon, ebay or even from other people. From what I have learned You may or may not have the items fit under warranty unless it is in there computer. That makes this statment " Whether you are the first owner, or the seventeenth, all our hobby-level reloading machines have a lifetime warranty. If you break, damage or wear out anything on them, it will be fixed or replaced – whatever is necessary to restore the machine to normal operating condition" nothing but BS.

#2 · February 28, 2011, 5:19 pm

Hobbylink1,

If equipment is bought used, missing parts are not covered under warranty.

In fairness, we probably should have rebuilt one of the tubes for you at no charge. While the RF-100 has a one-year warranty, we typically rebuild a tube at no charge if a primer gets stuck in it. I suspect that is how your late friend acquired a second filler tube assembly. Had you provided the information the supervisor asked for so he could search for the seller in our database, instead of impressing him with your eloquent command of profane speech, this probably would have been done when your son was here. Both filler tubes were missing more than just the aluminum inner tube. Yes, the inner tube is intentionally thin. This is so that an out-of-round primer will deform the tube rather than get set off if it won't feed.

I will refund the cost of the primer parts to you. If a primer does get caught in the tube, fill it with oil, remove the inner tube only, and contact us for return authorization to send in the rest of the filler tube assembly to get the inner tube replaced. An inner tube not in the outer shield will bend during shipment. That's why we require the rest to be sent in to be rebuilt.

#3 · March 1, 2011, 10:28 am

Quote from Reloader on March 1, 2011, 10:28 am
WOW you don' get what I am trying to get across. So I will try to put so you will understand.

1. I called to find out how to buy the parts to fix the tubes and buy other parts. I told they expert assistance that I would like to get tem fixed and wanted to make sure I sent enough cash. He knew it did not have the parts and told me to send them in with the note and it would be covered. And I did tell him about the missing parts.

2. The next person I talked to only said she would not help me and that I did not buy the tube from Dillon. So it went form yes they can be fixed to go a way..

3. The third person I talked to said they could be fixed and he would get that done. I asked to talk to a supervisor only because I was upset about how Dillon handles it costumers.

4. The supervisor Tom when I talked to him did not want to talk to me on why I was not happy about being lied to by the fist person and wanted to start over. From the third guy I received a number 12724 and a price of $18.47 x 2 for the kit that would fix each of the tubes. Now here is where the eloquent command of profane speech came in. It nice that you would put that in your resonance and not how I got to that point. So I guess I will now have to explain how I got to that point. I Did not use any profanity pointed any person it was only because that The supervisor had real problems understanding number told to him over the phone. I would read the number to him and he would ask for it again then again and then again and would read it back to different each time. After about 10 time of letting him know the number over and over. And the other part of the problem is that he made it very clear that he did not care about what I was told by the first guy because I did not get his name. I asked him if he would ask the other guys that work there if any of them had talked to me and he made it very clear that he would not. This type of poor management skills can drive anyone to drink. It would be wise for someone to get Tom a pen and paper to write down numbers with.

5. The last guy I talked to was Matt on the Showroom floor. Now here is you best guy you have working at Dillon. He is the only one that I had talked to at Dillon that know how to deal with costumers. He said the only thing that the worthless Supervisor Tom did not know to say make a customer feel like that you even care. He said I am sorry that you did not get the correct info from the first call and wish he could have helped me out in the fist place. He also said he was sorry that it took almost a hour to get the help. He was the only one that I felt truly cared about the costumer and you guys at Dillon would be wise to make Matt the supervisor.

Also you guys should talk to the woman that works in the showroom. When I picked up my son and his friend, that was also there at Dillon. They spent the a lot of time letting me know that she is very nasty person working there. They both thought that she was so bad that both of them let me know that they would not buy from her but they where visiting HELL for me.

WOW you don' get what I am trying to get across. So I will try to put so you will understand.

1. I called to find out how to buy the parts to fix the tubes and buy other parts. I told they expert assistance that I would like to get tem fixed and wanted to make sure I sent enough cash. He knew it did not have the parts and told me to send them in with the note and it would be covered. And I did tell him about the missing parts.

2. The next person I talked to only said she would not help me and that I did not buy the tube from Dillon. So it went form yes they can be fixed to go a way..

3. The third person I talked to said they could be fixed and he would get that done. I asked to talk to a supervisor only because I was upset about how Dillon handles it costumers.

4. The supervisor Tom when I talked to him did not want to talk to me on why I was not happy about being lied to by the fist person and wanted to start over. From the third guy I received a number 12724 and a price of $18.47 x 2 for the kit that would fix each of the tubes. Now here is where the eloquent command of profane speech came in. It nice that you would put that in your resonance and not how I got to that point. So I guess I will now have to explain how I got to that point. I Did not use any profanity pointed any person it was only because that The supervisor had real problems understanding number told to him over the phone. I would read the number to him and he would ask for it again then again and then again and would read it back to different each time. After about 10 time of letting him know the number over and over. And the other part of the problem is that he made it very clear that he did not care about what I was told by the first guy because I did not get his name. I asked him if he would ask the other guys that work there if any of them had talked to me and he made it very clear that he would not. This type of poor management skills can drive anyone to drink. It would be wise for someone to get Tom a pen and paper to write down numbers with.

5. The last guy I talked to was Matt on the Showroom floor. Now here is you best guy you have working at Dillon. He is the only one that I had talked to at Dillon that know how to deal with costumers. He said the only thing that the worthless Supervisor Tom did not know to say make a customer feel like that you even care. He said I am sorry that you did not get the correct info from the first call and wish he could have helped me out in the fist place. He also said he was sorry that it took almost a hour to get the help. He was the only one that I felt truly cared about the costumer and you guys at Dillon would be wise to make Matt the supervisor.

Also you guys should talk to the woman that works in the showroom. When I picked up my son and his friend, that was also there at Dillon. They spent the a lot of time letting me know that she is very nasty person working there. They both thought that she was so bad that both of them let me know that they would not buy from her but they where visiting HELL for me.