Service

#1 · February 23, 2013, 10:13 pm

All at Dillon,

I just wanted to say, thanks for the great service. We all know these are trying times. Nothing is available anywhere. But I still can count on Dillon.

I ordered some new equipment in Dec. It took almost four weeks and to my surprise to get an email from FedEx that my package was on the way. Two days later everything I ordered was there. Although, as I was unpacking everything there was only one 1" lock ring. I thought I ordered three. I went back and looked at my paperwork and discovered I did not. A quick email to Dillon a couple weeks ago asking if I could add two more to my order. I didn't hear anything until yesterday. I came home and there was an envelope in my mail with the two lock rings.

Now that is service.

I have been a customer for almost 15 years. I was new to reloading and everyone said Dillon was the way to go. And they were right. So I jumped in and bought a 650 and Dillon has always help with all my issues which is mostly learning how to load. So now I have everything to load six pistol and two rifle calibers. I have loaded over 25,000 rounds and the machine is still running strong.

I do have to say that I have had a few people in the support department that are a little un-happy or grumpy, maybe even testy. I usually recognize who those are and just ask to get someone else to help and bingo, problems solved.

I have even traveled to Scottsdale and visited the store. Everyone is very helpful and friendly.

All I can say, Keep up the great job. Dillon is still the best in the industry.

Carlton Bailey

#2 · February 25, 2013, 4:28 pm

Thanks. We realize that the volume of orders is preventing us from offering our customary level of service, and like everyone else in the industry, we are doing our best. Thank you for your patience.

#3 · February 25, 2013, 9:24 pm

Just to echo thanks.

Back on the 18th of Feb I wrote asking about a warranty replacement
of the slide bushing assembly that broke on my Xl650's powder drop.

The email robot replied it was up to 2 week outgoing backlog on email replys.

So I settled in for a wait for at least 2 weeks, perhaps another email
exchange then wait a week more for the part(s).

Surprised me today with a package in the mail with the part.

#4 · February 27, 2013, 3:39 pm

Gah, tried to edit but this forum..grrrr.

I just wanted to caution I don't do that primer station manuver
I listed at the end other than when forced to do some sort
of set up or twiddling without emptying the primer station first.