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Quote from Reloader on June 13, 2013, 7:09 pmDillon Precision may have precise products however there webpage stinks. I unfortunately gave an incorrect addres to them when creating my account and there is no way to edit your street address after the fact even after calling customer service over a month ago and providing the correct address they had never changed it in there system an so they were going to send product to the wrong address they shipped the product yesterday so I called today to make sure the address was correct, It was not so I gave the info again this time I was assured it would be changed and corrected after contacting the shipper I found that Dillon once again gave an incorrect address I made the change with Fed ex before they were able to deliver the product to someone else. Luckily fed ex has people that listen and I expect to receive my package tomorrow.
I don't know what it takes to make an address change at Dillon however I am presently waiting again for someone to answer my call at customer service..
I only purchased Dillon products because my Brother gave them a very high recommendation However If this is how Dillon provides there services I will try to find a local merchant for my future needs. Dillon will be losing at least $700.00 worth of my business (the balance of the other orders I had on my list).
It is very sad when a company that makes such good products doesn't have the ability to make a webpage that allows the customer to change there address and also does notify there customers when they ship items to them. My account doesn't even show anything being shipped to me why don't you at least update order status? I could probably go on forever about the things wrong with this Company but I won't Good luck Dillon you'll need it with this kind of service
Dillon Precision may have precise products however there webpage stinks. I unfortunately gave an incorrect addres to them when creating my account and there is no way to edit your street address after the fact even after calling customer service over a month ago and providing the correct address they had never changed it in there system an so they were going to send product to the wrong address they shipped the product yesterday so I called today to make sure the address was correct, It was not so I gave the info again this time I was assured it would be changed and corrected after contacting the shipper I found that Dillon once again gave an incorrect address I made the change with Fed ex before they were able to deliver the product to someone else. Luckily fed ex has people that listen and I expect to receive my package tomorrow.
I don't know what it takes to make an address change at Dillon however I am presently waiting again for someone to answer my call at customer service..
I only purchased Dillon products because my Brother gave them a very high recommendation However If this is how Dillon provides there services I will try to find a local merchant for my future needs. Dillon will be losing at least $700.00 worth of my business (the balance of the other orders I had on my list).
It is very sad when a company that makes such good products doesn't have the ability to make a webpage that allows the customer to change there address and also does notify there customers when they ship items to them. My account doesn't even show anything being shipped to me why don't you at least update order status? I could probably go on forever about the things wrong with this Company but I won't Good luck Dillon you'll need it with this kind of service