When the "No BS Warranty" Becomes a bunch of BS.
Quote from Reloader on October 5, 2019, 2:51 amBeen dyed in the wool Dillon blue since I first laid hands on a RL550B some 20 years ago. Over the years, I've added two more Dillon presses to my bench including the XL650 and BFR. Phenomenal machines which have produced 100's of thousands of quality rounds over the years.
As with anything mechanical, things do break from time to time. So far it has always been something small. A spring, a pawl, or some plastic doo-dad that had just plain had enough. Used to be no problem. Just call up Dillon and get the replacement part in the mail within a couple days.
However, these days, there seems to be more BS to their "No-BS Warranty" than I should have to put up with.
Keep in mind, I am in no way an abuser of their warranty or my equipment. I call Dillon maybe once a year for what doesn't amount to more than a couple dollars in small parts. However, these days when I call, I am more than likely to get someone who is having a bad day on the phone, questions me as to how the parts broke, promises me the parts will be mailed, then fails to do so.
Three times I called Dillon for a primer indexing arm and spring for my XL650. The first time, I waited a month, nothing arrived. Called again, waited another month, nothing arrived. Called again about a week and a half ago and still nothing. Meanwhile, my press just sits there waiting for parts.
Sorry to be posting dirty laundry about a company I cared about and referred to others hundreds of times. I don't need anymore BS. I just need my parts. Like I told the guy on the phone the last time, I'll pay for the darn parts. I don't care. I just don't want anymore BS.
Been dyed in the wool Dillon blue since I first laid hands on a RL550B some 20 years ago. Over the years, I've added two more Dillon presses to my bench including the XL650 and BFR. Phenomenal machines which have produced 100's of thousands of quality rounds over the years.
As with anything mechanical, things do break from time to time. So far it has always been something small. A spring, a pawl, or some plastic doo-dad that had just plain had enough. Used to be no problem. Just call up Dillon and get the replacement part in the mail within a couple days.
However, these days, there seems to be more BS to their "No-BS Warranty" than I should have to put up with.
Keep in mind, I am in no way an abuser of their warranty or my equipment. I call Dillon maybe once a year for what doesn't amount to more than a couple dollars in small parts. However, these days when I call, I am more than likely to get someone who is having a bad day on the phone, questions me as to how the parts broke, promises me the parts will be mailed, then fails to do so.
Three times I called Dillon for a primer indexing arm and spring for my XL650. The first time, I waited a month, nothing arrived. Called again, waited another month, nothing arrived. Called again about a week and a half ago and still nothing. Meanwhile, my press just sits there waiting for parts.
Sorry to be posting dirty laundry about a company I cared about and referred to others hundreds of times. I don't need anymore BS. I just need my parts. Like I told the guy on the phone the last time, I'll pay for the darn parts. I don't care. I just don't want anymore BS.
Quote from Reloader on October 7, 2019, 5:30 pmSmall parts like these we don't invoice and track. We drop them into a padded envelope and mail them out via First Class mail. It typically takes about a week for delivery. rare instances can take up to two weeks.
If you want expedited delivery, the parts are still under warranty, you just pay the expedited shipping costs.
We ask how parts break so we can inform the R&D dept. If a part breaks frequently, or a specific action repeatedly causes a failure, we want to address the problem.
Please email your name, address, and replacement parts needed and we will send them out again.
Small parts like these we don't invoice and track. We drop them into a padded envelope and mail them out via First Class mail. It typically takes about a week for delivery. rare instances can take up to two weeks.
If you want expedited delivery, the parts are still under warranty, you just pay the expedited shipping costs.
We ask how parts break so we can inform the R&D dept. If a part breaks frequently, or a specific action repeatedly causes a failure, we want to address the problem.
Please email your name, address, and replacement parts needed and we will send them out again.
Quote from Reloader on October 9, 2019, 1:36 amHasn't been a week or two. Been more like two and a half months. Nevertheless, I will email you the parts I need and see where it goes. Thanks.
Hasn't been a week or two. Been more like two and a half months. Nevertheless, I will email you the parts I need and see where it goes. Thanks.
Quote from Reloader on January 17, 2020, 1:14 pmDid the part arrive as promised? Asking because I bought one of the last 650s. Hearing about the cautions. Tom
Did the part arrive as promised? Asking because I bought one of the last 650s. Hearing about the cautions. Tom
Quote from Reloader on February 4, 2020, 11:53 amJay, I'm with you on the "No BS" has become some BS. More often than not, I'm getting someone that is either extremely grumpy or is acting condescending towards me when I call tech support. Yesterday I posted about it on an FB group and the post got yanked as I was getting lynched for saying something negative. Sorry, but it happens.
I was telling this person about the issues I've been having and, besides not listening to the issue all the way through, they informed me of a "program" for rebuilding my press. I asked if there was a cost associated with it. Yes, $120, for a machine with a lifetime warranty. I told him just to send me the parts.
Sorry, Blue isn't all that and a bag of chips. It's good, but so is Hornady. Just my .02 worth.
Jay, I'm with you on the "No BS" has become some BS. More often than not, I'm getting someone that is either extremely grumpy or is acting condescending towards me when I call tech support. Yesterday I posted about it on an FB group and the post got yanked as I was getting lynched for saying something negative. Sorry, but it happens.
I was telling this person about the issues I've been having and, besides not listening to the issue all the way through, they informed me of a "program" for rebuilding my press. I asked if there was a cost associated with it. Yes, $120, for a machine with a lifetime warranty. I told him just to send me the parts.
Sorry, Blue isn't all that and a bag of chips. It's good, but so is Hornady. Just my .02 worth.
Quote from Reloader on February 4, 2020, 11:54 amOh, and I forgot to mention, I'm in the market to possibly upgrade. Was thinking about an 1100.....now I'm not so sure about which way to go.... 🙁
Oh, and I forgot to mention, I'm in the market to possibly upgrade. Was thinking about an 1100.....now I'm not so sure about which way to go.... 🙁
Quote from Reloader on February 5, 2020, 7:26 amI can’t name name names because I didn’t make a note of who I’ve spoken to a couple of times in the last month. The wait times for customer service were extremely long and the persons spoken to were very kurt in their answers to my questions. It’s not what I expected at all. On the last call, when I had primers explode in the tube, I was promptly sent replacement parts but with no explanation in why it occurred. They are obviously overworked. But that’s no reason to be short with their customers.
I can’t name name names because I didn’t make a note of who I’ve spoken to a couple of times in the last month. The wait times for customer service were extremely long and the persons spoken to were very kurt in their answers to my questions. It’s not what I expected at all. On the last call, when I had primers explode in the tube, I was promptly sent replacement parts but with no explanation in why it occurred. They are obviously overworked. But that’s no reason to be short with their customers.
Quote from Reloader on April 27, 2020, 7:29 pmI feel your pain... I am on my third call to dillon today 4/27/2020.
Twice was 22 in que and and got to #1 in que only to have them drop my call.
I am waiting in que again for the third time and a total of 3 hours wait time.
It's getting ridiculous.They shipped a brand new press to me a little over a year ago and had bend and beat the bullet chute to make it work. Had to file out the fail safe bracket to get the shoulder washer to fit... had to file out the chute that the spent primers fall through due to a metal lip in the bottom of the chute that caused spent primers to not go into the spent primer cup.
When I called them about it... they stated they new about the problems but shipped defective parts with the press.
I think Dillon needs to really rethink the QC and how they handle customers calls
I feel your pain... I am on my third call to dillon today 4/27/2020.
Twice was 22 in que and and got to #1 in que only to have them drop my call.
I am waiting in que again for the third time and a total of 3 hours wait time.
It's getting ridiculous.
They shipped a brand new press to me a little over a year ago and had bend and beat the bullet chute to make it work. Had to file out the fail safe bracket to get the shoulder washer to fit... had to file out the chute that the spent primers fall through due to a metal lip in the bottom of the chute that caused spent primers to not go into the spent primer cup.
When I called them about it... they stated they new about the problems but shipped defective parts with the press.
I think Dillon needs to really rethink the QC and how they handle customers calls
Quote from Reloader on April 28, 2020, 1:52 pm@jaymanges Thanks for the tip on the spent primer shoot.
I had the same thing happen to me when calling. Things are a little crazy 😝 with Covid-19.
@jaymanges Thanks for the tip on the spent primer shoot.
I had the same thing happen to me when calling. Things are a little crazy 😝 with Covid-19.
Quote from Reloader on July 21, 2020, 6:59 amI’ve been using Dillon since the late 90’s, and own multiple machines. I’ve owned the others, and given up in frustration. Dillon is by far the best I’ve found. Customer service and warranty are second to none. I wish more companies would take note!
I’ve been using Dillon since the late 90’s, and own multiple machines. I’ve owned the others, and given up in frustration. Dillon is by far the best I’ve found. Customer service and warranty are second to none. I wish more companies would take note!