Dillon's No B.S. Warranty has too much B.S.
Quote from Reloader on October 25, 2010, 5:22 pmI have been a Dillon reloader since 2003 and had great customer service experiences until the last few years. Dillon has and continues to claim that they have a "No B.S. Life Time Warranty" but all that I get from them is more than my fair share of B.S. when it comes to the bullet puller and decapping pins for both rifle and pistol dies.
I, like many others, have had various items made/sold by Dillon break, but when I call them for repair or replacement parts all that I get is grief. I have been told that my breaking of the occasional decapping pin means that I am inexperienced or not doing something right. I don't see how this is a "No B.S. Life Time Warranty"!
Every time I call to speak with their techs I am always approached in a very rude and condescending manner. I have been called a liar and everything else under the sun. During my last call I spoke with a guy claiming to be a manager, his name is escaping me at the moment, and he agreed that the "No B.S. Life Time Warranty" does not provide an exclusion for anything outside of soft cases and electrical motors. The conversation was ended with this manager maintaining that he was not authorized to warranty the decapping pins. I am currently waiting on a call from Mike and Steve Dillon, but for some reason I don't think that they are going to call.
I am tired of being bullied by a compay that sells products under false pretenses and expects everyone to just set back and take it while their competitiors are honoring similar warranties without pushing their warranty so hard in their sales and marketing. I am considering contacting my congressmen and state attorney general to file a complaint. It is my understanding that their unwillingness to uphold the terms of their warranty may actually place them in a very actionable position due to the interstate commerce clause and other regulating legislation. Does anyone have any thoughts on this?
Thanks,
Frogsaw
I have been a Dillon reloader since 2003 and had great customer service experiences until the last few years. Dillon has and continues to claim that they have a "No B.S. Life Time Warranty" but all that I get from them is more than my fair share of B.S. when it comes to the bullet puller and decapping pins for both rifle and pistol dies.
I, like many others, have had various items made/sold by Dillon break, but when I call them for repair or replacement parts all that I get is grief. I have been told that my breaking of the occasional decapping pin means that I am inexperienced or not doing something right. I don't see how this is a "No B.S. Life Time Warranty"!
Every time I call to speak with their techs I am always approached in a very rude and condescending manner. I have been called a liar and everything else under the sun. During my last call I spoke with a guy claiming to be a manager, his name is escaping me at the moment, and he agreed that the "No B.S. Life Time Warranty" does not provide an exclusion for anything outside of soft cases and electrical motors. The conversation was ended with this manager maintaining that he was not authorized to warranty the decapping pins. I am currently waiting on a call from Mike and Steve Dillon, but for some reason I don't think that they are going to call.
I am tired of being bullied by a compay that sells products under false pretenses and expects everyone to just set back and take it while their competitiors are honoring similar warranties without pushing their warranty so hard in their sales and marketing. I am considering contacting my congressmen and state attorney general to file a complaint. It is my understanding that their unwillingness to uphold the terms of their warranty may actually place them in a very actionable position due to the interstate commerce clause and other regulating legislation. Does anyone have any thoughts on this?
Thanks,
Frogsaw
Quote from Reloader on October 26, 2010, 7:05 pmI have been a Dillon Customer for 20yrs, they have always been there when i need them, i have received nothing but the very best in sevice and help when ever i needed it, other Companys do not even come close to what Dillon does, George.
I have been a Dillon Customer for 20yrs, they have always been there when i need them, i have received nothing but the very best in sevice and help when ever i needed it, other Companys do not even come close to what Dillon does, George.
Quote from Reloader on October 26, 2010, 7:19 pmI've never had any trouble with Dillon customer service before, and I've called them up plenty of times. I even managed to blow up my 650 primer assembly and the guy I talked too advised me not to use Federal Primers anymore but sent a replacement on the spot.
I've never had any trouble with Dillon customer service before, and I've called them up plenty of times. I even managed to blow up my 650 primer assembly and the guy I talked too advised me not to use Federal Primers anymore but sent a replacement on the spot.
Quote from Reloader on October 26, 2010, 8:02 pmAnd.....? Neither one of you have addressed the main issue. Mike Dillon has changed the rules in the middle of the game, and will no longer be replacing decapping pins und the No B.S. Warranty. Changing the rules of a warranty after people have purchased your items is B.S., and as such violates the No B.S. Warranty. If you guys are not having problems getting free replacement decapping pins and it is only me that these guys treat like this, then I don't feel the least bit bad about my pending actions.
And.....? Neither one of you have addressed the main issue. Mike Dillon has changed the rules in the middle of the game, and will no longer be replacing decapping pins und the No B.S. Warranty. Changing the rules of a warranty after people have purchased your items is B.S., and as such violates the No B.S. Warranty. If you guys are not having problems getting free replacement decapping pins and it is only me that these guys treat like this, then I don't feel the least bit bad about my pending actions.
Quote from Reloader on October 26, 2010, 9:41 pmI've had a 650 since the early 90's - and I've had to deal with Dillon a few times. I did have a few startup issues. But I've always had good service. I did buy a few decapping pins at one time...they either wore out or I broke them through misuse.
Frankly it didn't occur to me that decapping pins weren't consumable. More to the point, I didn't expect a decapping pin to last for 20 years or be covered by the warranty for more than the first few months.
Like you, I have noted that the techs at Dillon can be a bit prickly from time to time. They were a lot like my shop old teachers - which is what I would expect. But they weren't "rude and condescending."
Like I said, I've always had excellent service. Most importantly the techs have been correct and to the point. In the end, I have to applaud Dillon for competence. In fairness, I'll scold them for their prickliness - but just a little.
My hope is Dillon continues to emphasize quality and competence first.
I've had a 650 since the early 90's - and I've had to deal with Dillon a few times. I did have a few startup issues. But I've always had good service. I did buy a few decapping pins at one time...they either wore out or I broke them through misuse.
Frankly it didn't occur to me that decapping pins weren't consumable. More to the point, I didn't expect a decapping pin to last for 20 years or be covered by the warranty for more than the first few months.
Like you, I have noted that the techs at Dillon can be a bit prickly from time to time. They were a lot like my shop old teachers - which is what I would expect. But they weren't "rude and condescending."
Like I said, I've always had excellent service. Most importantly the techs have been correct and to the point. In the end, I have to applaud Dillon for competence. In fairness, I'll scold them for their prickliness - but just a little.
My hope is Dillon continues to emphasize quality and competence first.
Quote from Reloader on November 13, 2010, 5:18 pmto be honest i feel the same i had called two times and asked for parts MISSING in my xl 650 package and the guy on the fucking phone told me i overlooked them! i kept my mouth shut and thought to myself no bs my ass he gave me attitude and after looking for the parts for the 4th time cause the guy made me feel like an idiot i fucking found rl 550 b parts in my package! and the second time i called for a bent part the guy totally didnt want to send me the part out he was like just keep bending it and it will work well What the Fuck i spent 1200 dollars on dillon products and i have to bend shit to make it work MR MIKE DILLON you better start keeping tabs on your phone department sir!
to be honest i feel the same i had called two times and asked for parts MISSING in my xl 650 package and the guy on the fucking phone told me i overlooked them! i kept my mouth shut and thought to myself no bs my ass he gave me attitude and after looking for the parts for the 4th time cause the guy made me feel like an idiot i fucking found rl 550 b parts in my package! and the second time i called for a bent part the guy totally didnt want to send me the part out he was like just keep bending it and it will work well What the Fuck i spent 1200 dollars on dillon products and i have to bend shit to make it work MR MIKE DILLON you better start keeping tabs on your phone department sir!
Quote from Reloader on November 17, 2010, 6:46 pmYou must be joking.
A few freaking decapping pins???
As my daddy used to say, "There are some customers not worth keeping".
Don
You must be joking.
A few freaking decapping pins???
As my daddy used to say, "There are some customers not worth keeping".
Don
Quote from Reloader on November 17, 2010, 8:00 pmFrogsaw,
I tend to agree a little here - decapping pins and bullet pullers are not a real reason to want to start legal action IMHO.
If, however, I received a defective 550, 650, 900, or whatever, I am sure Dillon would fix it.
Is there anything more serious going on here?
I think everyone is frustrated in this sickening economy and emotions are wearing thin - but I think everyone should try and work things out.
I try not to be penny-wise and pound-foolish as the saying goes - if 99% of the machine is OK - why fret over 1%?
I break bullet pullers all the time - it's not Dillons fault I smashed it accidentally into the concrete floor of my garage as I was unconsciously taking out some frustration.
Anyway, FWIW,
John W.
Frogsaw,
I tend to agree a little here - decapping pins and bullet pullers are not a real reason to want to start legal action IMHO.
If, however, I received a defective 550, 650, 900, or whatever, I am sure Dillon would fix it.
Is there anything more serious going on here?
I think everyone is frustrated in this sickening economy and emotions are wearing thin - but I think everyone should try and work things out.
I try not to be penny-wise and pound-foolish as the saying goes - if 99% of the machine is OK - why fret over 1%?
I break bullet pullers all the time - it's not Dillons fault I smashed it accidentally into the concrete floor of my garage as I was unconsciously taking out some frustration.
Anyway, FWIW,
John W.